Last updated: 21 August 2026
1. Introduction
Welcome to The Hengist. By accessing our website and using our services, you agree to these terms and conditions. Please read them carefully.
2. Definitions
In these terms:
- "We", "us", "our" refers to The Hengist
- "You", "your" refers to the user or customer
- "Services" refers to our restaurant services, website, and related offerings
3. Use of Services
You agree to:
- Use our services only for lawful purposes
- Provide accurate information when required
- Not misuse or attempt to misuse our services
- Comply with all applicable laws and regulations
4. Gift Cards
Our gift cards:
- Are valid for 12 months from purchase
- May be used as full or part payment for food and drink at The Hengist
- Cannot be used in conjunction with any other offers, promotions, set menus, or discount codes
- Cannot be redeemed on the following dates or periods: New Year’s Eve, Christmas Eve, Christmas Day, Valentine’s Day, Mother’s Day, Father’s Day, or throughout the month of December
- Cannot be exchanged for cash
- Are non-refundable
- Must be presented at time of use
- Any remaining balance will remain on the gift card for future use (subject to these terms)
- Lost, stolen, or damaged gift cards cannot be replaced
- Management reserves the right to amend this policy at any time
5. Member Offers
Member offers:
- Are subject to availability
- Cannot be combined with other offers
- May be changed or withdrawn at any time
- Require valid membership
6. Reservations
When making reservations:
- You must provide accurate information
- We may require a deposit for large groups
- Cancellations must be made at least 24 hours in advance
- Late arrivals may result in loss of table
6A. Hello Hengist Subscriptions
- Hello Hengist is a weekly renewing food-box subscription. The plan price, first payment and first renewal date are displayed before payment.
- You may stop future renewals from your Hello Hengist account at any time. Cancellation normally takes effect at the end of the current paid period.
- A prepaid launch box may be cancelled for a full automatic refund until 28 August 2026 at 12:00. After that preparation cutoff, contact us and we will review the request, including any rights you have by law.
- Cancelling a subscription does not automatically refund a box that has already been paid for or entered preparation.
- Approved refunds are returned to the original payment method. Your bank or card provider controls when the credit appears.
- Report a missing, damaged, incorrect or unsafe box promptly. Depending on the circumstances, we will provide an appropriate replacement, credit or refund. This does not limit your statutory rights.
- Recipe, delivery-address and allergy details lock at the preparation cutoff shown in your account. Contact us immediately if an urgent correction is required after that time.
- The available delivery or collection schedule is displayed before checkout. Tell us promptly about access issues or a missed delivery; redelivery or collection arrangements depend on the circumstances and food-safety limits.
- We will not silently substitute a missing recipe where the change conflicts with recorded allergy or dietary information. If choices are incomplete, the policy displayed by the restaurant will determine whether staff must contact you or may make a suitable chef selection.
- We cannot guarantee an allergen-free environment. Customers with severe allergies must contact the restaurant before ordering so suitability and cross-contamination risks can be discussed.
You may cancel online from your Hello Hengist account or contact us using the email address or telephone number below.
7. Intellectual Property
All content on our website and materials are protected by copyright and other intellectual property rights. You may not use our content without permission.
8. Limitation of Liability
We are not liable for:
- Any indirect or consequential losses
- Loss of data or profits
- Events beyond our reasonable control
9. Changes to Terms
We may update these terms for future orders. We will clearly notify affected subscription customers of material changes before they apply. Changes do not remove rights already attached to a paid order.
