Last updated: 21 August 2026
1. Introduction
At The Hengist, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal information (name, email, phone number) when you contact us
- Account information when you create a member account
- Payment information when you purchase gift cards
- Hello Hengist subscription, delivery-address, household, recipe-choice, dietary and allergy information
- Usage data and cookies when you visit our website
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process your orders and payments
- Prepare and deliver Hello Hengist boxes safely, including showing allergy and dietary information to authorised kitchen, administration and delivery staff
- Communicate with you about your account
- Send you marketing communications (with your consent)
- Analyze website usage and improve our website
We process ordinary order and account information because it is needed to provide the service you request and meet our legal obligations. Allergy information may reveal health information. Where it is special-category data, we process it only under an appropriate UK GDPR condition for protecting you and responding to the information you deliberately provide. Please contact us if you want details of the condition used for your circumstances.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure networks, and regular security assessments.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent at any time
6. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide a better user experience. You can manage your cookie preferences through your browser settings.
We use cookies for:
- Essential website functionality
- Analyzing website traffic and usage
- Remembering your preferences
- Personalizing your experience
7. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who help us operate our business
- Payment processors to complete transactions
- Authorised Hengist kitchen, administration and delivery staff who need the information to fulfil your order
- Legal authorities when required by law
We keep subscription and transaction records for as long as reasonably required for accounting, dispute and legal purposes. Delivery, recipe and allergy information is retained only while needed to operate the subscription and handle related enquiries, after which it is deleted or anonymised in line with our retention schedule.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website with a revised "last updated" date.
